Frequently Asked Questions

Find answers to the most common questions about our products and services.

You’ll receive a high-quality numbered linen canvas, a set of pre-mixed numbered acrylic paints, three different-sized nylon brushes, and a printed reference guide.

Not at all! We do the hard work for you. Every color needed for your painting comes pre-mixed and numbered to match the sections on your canvas. Just dip and paint.

Standard shipping typically takes 4–11 business days after dispatch. https://paintlykit.com/pages/delivery-returns

Acrylic paint can sometimes thicken during transit. Simply add one or two drops of warm water to the paint pot and stir with a toothpick to return it to a creamy, smooth consistency.


For the best results, use a high-resolution photo with clear lighting and a simple background. Please keep the aspect ratio in mind: if you order a square canvas but upload a vertical (9:16) photo, we will have to crop the image to fit. To avoid losing important details, try to match your photo's shape to the canvas size you select!

Absolutely! In fact, it’s designed for them. There is no prior experience required. Just follow the numbers and watch your masterpiece come to life.

We provide approximately 20% more paint than needed for each section. However, if you find yourself running low, just contact us and we will make sure you can finish your artwork.